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Tuesday
Feb092016

and how to deal with negative or in appropriate comments and keep sane

If you speak for an organisation it can be easy to take criticism personally. There's a few things you can do.

by Dan Slee

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Monday
Feb082016

how to deal with negative or inappropriate comments on social media

Someone online has said something critical. How do you respond? Here are some ideas.

by Emily Taylor

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Monday
Feb082016

what the wedding present has taught me 

We can all easily get distracted. Emails. The phone. Twitter. But how can we stop flitting and focus? 

by Catherine Levin

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Thursday
Feb042016

snapchat for mass communication: a case study 

Snapchat works well with youunger people. But using it as an organisation? How would that work?

by Richard Ecclestone

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Thursday
Feb042016

a free image library for local government 

A powerful image can make a point and make you stop and look. In years gone by, image libraries were maintained by most councils. As the cuts bit they often went. Now the Local Government Association has a solution for the sector.

by David Holdstock 

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Wednesday
Feb032016

communicating sensitive subjects

Communicating sensitive subjects will be an issue for all communicators at some point in their roles. For some it's a regular issue to manage and manage effectively. Follow these top tips and it might make it easier the next time you're called into action.

by Caroline Roodhouse

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Tuesday
Feb022016

the rise of crappy marketing. and why it will only ever be crappy.

Crappy marketing. It's a mistake which has been around for a long, long time. But the growth in social media seems to have given us the opportunity to see even more of it.

by Darren Caveney

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Monday
Feb012016

your new smartphone videos won't work unless you remember these five truths of communications

Ofcom, and they should know, tell us that 70 per cent of the UK adult population have smartphones and more than half watch short-form videos. As comms people spot the need to create short videos there are still things they need to remember argues one experienced comms person.

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Monday
Jan252016

video clips on facebook can show your organisation's human face 

It's an important point that still needs to be made. Using Facebook isn't messing about on the internet. It is going to where the people are and talking to them there. Take the excellent Newcastle City Council Facebook page who are mixing video into their updates with good results.

by Hugh Macknight

The only thing worse than being a reporter for the local rag – at least as far as Newcastle taxi drivers are concerned - is to work for the city council.

The council is to blame for faffing about with the street network yet neglecting to grit the roads, sucking up to cyclists, pandering to foreigners, and failing to collect the bins - despite charging too much tax for the service.

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Monday
Jan252016

my favourite app: in praise of uber 

Good apps are heart to find. But for one comms person a taxi app that is revolutionsing travel stands out. 

by Rob McCleary

Uber is the best app ever. Why? Well, for a start, it was almost definitely sent back in time to me by my future self. The future self who lives stress free and absolutely does not turn into the Incredible Hulk every time he tries to get a taxi late at night.

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Tuesday
Jan192016

pr people, stop talking ourselves into the next recession

A comms person who deals direct with industry has a clear message for comms people. Quit the negative talk about the economy.

by Russ Cockburn 

Less than two weeks into a new business year and there is already talk of an impending recession and uncertain times ahead.  Great, just the tonic we ordered to start the year off.

Even by January’s depressing standards this is a new low, yet rather than fighting back to dispel the doom and gloom we seem to have numerous business organisations trumpeting the fact and – certain elements of the media - lapping it up.

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Tuesday
Jan192016

why faceless civil servant is never a good look

We've come a long way, baby, as country singer Loretta Lynn once sang. Once, the idea of using social media in the public sector was bold and revolutionary. Now it is common place. Perhaps the greatest thing about this is that it puts a human face onto civil servants who are human too.

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Monday
Jan182016

how governments (can) get social

We're always keen to get fresh perspectives, case studies and ideas. And it's good to look beyond the UK too. So here's a new guest post from the Netherlands.

by David Kok

It’s the beginning of a new year. A time to look forward and set goals for the coming year (if you already did, you might like to change them after reading this blog :-)

It’s 2016 and a lot of local governments appear to think that it’s still 1996. What changes should they realize to get into the 21th century by the end of this year (or century)? Based on my personal experience at local governments in the Netherlands, studies on how cities use social media (UK 2013, around the world 2012) and various interesting books and other literature, I see three major changes local governments must make...

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Monday
Jan182016

how do you still have a job in 2020…? do, listen, collaborate and share

We're staging three unawards masterclasses across the country. There are slides in the morning and an unconference in the afternoon where the agenda is decided on the day. But where does it fit in the need to learn?

by Dan Slee

You. If you are willing to learn new things there’s a chance you’ll still have a job in 2020.

This is not a bold statement. It’s surprising how many people quietly have contacted me to say that line resonates.

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Friday
Jan152016

notwestminster 2016: a rock n' roll democracy event

Good communications is all well and good but how about improving the thing? An event in Yorkshire aims to improve how democracry is done and it's of interest to anyone in or around local government.

by Dave McKenna

While controversial council decisions make their way easily onto the news agenda the day to day of council decision making remains invisible to most people. 

Take Council meetings for example. While millions engage with the x factor and strictly hardly anyone is interested in what’s happening in their own town halls.  The problem is not the comms but the product.  So how can we bring council business out of the 1930s and blinking into the sunlight of the mass media age?

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