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Wednesday
Apr162014

budget infographics: making the figures make sense

There is nothing like an infographic to make a big pile of numbers make sense. For the public sector explaining what they do has never been more important. In this brilliant case study one authority has used the web to create something interactive.

by Sarah Lay

I admit it; I’ve never really been one for figures. At best they confuse me, at worst they scare me. So being tasked with leading a project to translate Nottinghamshire County Council’s budget book into a format people could more easily get to grips with – people like me who cringe inwardly at the thought of wading through an accounts spreadsheet – was just the sort of challenge I liked.

And today we’ve released what we’ve created; an interactive infographic taking all the Council’s budget expenditure for 2014/2015 and displaying it in a more interesting, and hopefully easier-to—understand, format.

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Wednesday
Apr162014

happy foursquare day (and what the platform is)

Foursquare is four. The geo-location check in game is often overlooked as a social media channel by comms people. But with 45 million users it's maybe time for a second look. 

by John Fox

Happy Foursquare Day 2014. “Foursquare Day? What’s that?” Today, April 16, is the sixteenth day - four squared - of the fourth month of the year.

Foursquare is a social media web and mobile phenomenon that allows registered users to post their location at a venue. Such a check-in requires active user selection and points are awarded for each check-in, and each check-in can be posted on their accounts on Twitter, Facebook, or both. 

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Tuesday
Apr152014

no, you don't need a social media policy

So, do you need process? And permission? And policies? Actually, not always. Have a look at the post but do order his book which has just been re-printed due to public demand.

by Liam Barrington-Bush

Jokes aside, I stand by the little doodle on this page in all its simplicity.

Like concepts of accountability and order more generally, the idea that social media ‘best practice’ is the result of some people telling everyone else what they can and can’t do is absurd and elitist… and is the kind of organisational behaviour that discourages actual ownership and responsibility amongst those doing the work, creating the very problems it tries to mitigate against.

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Monday
Apr142014

comms should be in the editor's chair

Communications people shouldn't be happy just to create content. They should be helping to shape it. That means sitting in the Editor's chair.

by GUEST EDITOR Eddie Coates-Madden 

The communications team is usually seen as an organisation's authors, creating narratives, words and pictures. But maybe it should be the editor.

As 'author', we know we can risk making campaigns, images, channels and award submissions an end in themselves. We end up writing little gift tags and doing the wrapping, rather than choosing, buying or making the present.

We are the people closest to the customer (or should be). We are the people with the theory and training. We are the people with the segmentation data, the engagement, and the channels. We are the people who hear the customer, usually first and usually best: through research, press enquiries, social media. So shouldn't we be involved from the very beginning, planning, designing, and picking the present?

We should. But we rarely are. So we need to be bold enough to claim the editorial role. Not wrapping a gift we know nobody wants - and won't work when it gets there – but taking a long term, strategic view; asking what outcomes are wanted, and then shaping and leading the work to achieve them.

Sure, we should ensure it is beautiful (and we are the best people to do that) but our first duty must be to make it wanted; something that will work.

Often we most clearly see the symptoms and lessons of poor practice: the campaigns asked for at hours' notice, because 'something must be (seen to be) done'. Print rooms producing forms that should have been digital years ago. Amateur, brand-breaching clip-art popping up, off-plan, all over the place. Media enquires about problems in the customer relationship, or repeated service failure inherent in the design.

Good editing surely demands a practical understanding of readers' needs; a clear view of the market, and the impact of the work. Editors fail if they do not act as the readers' friend, representing them to publishers, making sure the work is what they want, while innovating. Pushing against sloppy writing, they defend the effective, and improve artistry.

We need to be the editor: the customers' friend, not the wrapping paper.

Because we see the symptoms, and are closest to the customer we need to be prepared to edit fearlessly. We need to challenge colleagues to do things for the customer and not themselves, their structures, or their managers.

But to make effective challenge we have to be empowered to say no. To refuse to publish crap. To Return To Sender, rather than paying the postage for a gift no one wants.

We need support for that from management that gave the go-ahead in the first place.

We need to be trusted in our professional opinion.

We need to be convincing that we add value from earlier in the process, fundamental to design and production, and critical to the sign-off, because we bring the customer to the table; because we know best what our friends want.

That's harder than just gift tagging, but we are the people who can make the difference, for both customer and organisation.

Eddie Coates-Madden is formerly Hull City Council's communications and marketing manager, now director at We Are The People Ltd.

Sunday
Apr132014

A comms plan to help people sleep at night 

Well, it’s had a great innings but can we now finally bury the idea that using social media ad hoc in an organisation is going to change the world?

by Dan Slee

But what great days we did have.

We had a mantra of JFDI in local government – just flipping do it – and we did things under the rader without permission.We would chuck up a Facebook page knowing that IT didn’t know what it was so they couldn’t block it.

We could tweet election results without too much interference, snigger behind our hands and we could push the envelope.

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